Refund policy

Return and Refund Policy

At NBWATCH, we want customers to shop with confidence. This policy explains our return, refund, and exchange procedures.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

The return period begins on the date the order is delivered.

2. Return Eligibility

For standard change-of-mind returns, watches must:

  • Be unworn and unused beyond reasonable inspection.

  • Remain in their original condition.

  • Be free from scratches, dents, alterations, or customer-caused damage.

  • Include the original watch box, packaging, manuals, and accessories where supplied.

  • Include all original bracelet links and removable components.

  • Include proof of purchase or a valid order number.

Protective films, tags, and seals should remain intact where applicable.

Removal of protective films alone does not automatically disqualify a return, but the watch must meet the applicable condition requirements.

3. Bracelet Adjustments and Alterations

Watches with resized bracelets, engraved cases, modified components, or other customer-requested alterations may not qualify for standard change-of-mind returns where permitted by law.

If bracelet links have been removed, all original links must be included with the return.

Defective or incorrectly supplied products remain subject to applicable consumer protection rights.

4. How to Request a Return

Please email uktbsnrhd@hotmail.com within 30 calendar days after delivery.

Include:

  • Your full name.

  • Order number.

  • Checkout email address.

  • Product being returned.

  • Reason for return.

  • Photographs when applicable.

Our team will review your request and provide return authorization and shipping instructions.

Please do not send products back without prior instructions.

5. Return Shipping Costs

For returns due to change of mind, personal preference, or incorrect product selection, customers are responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly supplied items attributable to our error, NBWATCH will cover reasonable return shipping costs or provide an appropriate alternative resolution.

6. Restocking Fees

No restocking fee applies to eligible standard returns.

7. Damaged, Defective, or Incorrect Watches

Please inspect your watch upon delivery.

If you receive a damaged, defective, or incorrect item, contact us promptly, preferably within 7 calendar days after delivery.

Provide your order number, a description of the issue, and clear photographs or other relevant evidence when possible.

We will review the issue and arrange an appropriate remedy, which may include replacement, refund, or another mutually agreed solution.

The recommended reporting period does not limit mandatory consumer rights.

8. Mechanical and Quartz Watch Issues

Mechanical, automatic, and quartz watches have different operating characteristics.

If your watch stops or does not appear to function correctly, please contact our customer support team.

We may request basic troubleshooting information, such as movement type, winding status, or battery condition, before arranging further assistance.

Customers should not attempt unauthorized repairs or modifications before contacting us regarding a suspected defect.

9. Water Damage

Water-resistance capabilities vary by model.

Customers should follow the water-resistance specifications and usage instructions provided for their particular watch.

Damage caused by use beyond the product's stated water-resistance limits may not qualify for a standard change-of-mind return.

Claims involving suspected manufacturing defects will be reviewed separately in accordance with applicable law.

10. Refund Processing

After receiving and inspecting an authorized return, we will notify you of the review outcome.

Approved refunds will be issued to the original payment method within 5–10 business days after approval.

Your bank or payment provider may require additional time to post the refund.

11. Exchanges

Exchanges may be available for eligible products, subject to availability.

Please contact customer support before returning a watch for exchange.

If an exchange cannot be arranged, we may assist with an eligible return and refund.

12. Order Cancellations

Cancellation requests may be submitted before an order is dispatched.

Cancellation cannot be guaranteed after fulfillment begins.

Orders that have already shipped may be returned after delivery if eligible under this policy.

13. Return Address

Please contact customer support before mailing any return.

The authorized return destination and shipping instructions will be provided after your return request has been reviewed.

Our business contact address is:

NBWATCH
1008 Kimberly Pl
Great Falls, VA 22066
United States

Do not mail returns to the business contact address unless specifically instructed.

14. Customer Support

NBWATCH

Email: uktbsnrhd@hotmail.com
Website: https://housesupplyhub.store

Customer Service Hours: Monday–Sunday, 8:00 AM–8:00 PM Eastern Time (ET).

We aim to respond within one business day.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.